Term and Condition
GENERAL CONDITIONS FOR USE OF THIS WEBSITE
In the context of this website, "we", "our" and "us" means Panelsworld.com.au and may refer to either Australia Kim Fu Loy Pty Ltd on the entity supplying the product, and "you" and "your" means you, the user or customer of this website.
The use of the term "product" includes the plural "products".
Except if otherwise required by law the following Terms and Conditions, the Contract of Sale and our Privacy Statement govern your use of this website. They describe the rights and responsibilities of both you and us. If you use this website you agree to be bound by the Terms and Conditions and if you shop at this website you agree to the terms of the Contract of Sale.
If you do not agree to the Terms and Conditions and the Contract of Sale and our Privacy Statement do not use this website.
We shall not be responsible for any detriment incurred by reliance you place on this website or its contents. Use of this website is on an "as is" basis and is entirely at your risk.
Which terms and conditions apply?
Some Products You Order on the Website are offered and supplied by Australia Kimfuloy Pty Ltd ABN 931 62868 573 ("Trade As Panels World"), and majority of Customization Products You Order are offered and supplied by Mayneider Investment Pty. Ltd. (ACN: 168 803 030).
Terms and conditions for Panels World Products
These Terms and Conditions constitute a contract between the customer (You) and Australia Kimfuloy Pty Ltd ABN 93 162 868 573 ("Trade as Panels World")
1. CHANGES TO TERMS
Due to frequent changes in Internet technology and applicable laws, we reserve the right to make changes to these Terms and Conditions at any time technology and legal changes require. Please check these Terms and Conditions regularly for any such changes.
2. CHANGES TO PRODUCTS
We and any persons involved with the management of this website may make changes to the products described and to other content of this website, at any time without notice.
We make every effort to ensure that product descriptions on our website are accurate. However some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified. We make no representations about the suitability of this information; it is provided "as is" without warranty of any kind.
3. PRODUCT PRICES
Prices, unless otherwise stated, do not include goods and services tax, other taxes, import duties or other levies or tariffs, freight or insurance charges which, if applicable, will be an extra charge. All prices does not include postage/delivery charges which will depend on the destination.
We always seek to provide products at the most competitive prices, and because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice and we therefore reserve the right to change prices displayed for products on our website at any time.
Please be assured of our every effort to ensure the accuracy of our product pricing. However if an error is made and a product is listed at an incorrect price, we maintain the right to refuse to accept further orders and to cancel any orders already placed at the incorrect price. If an order has been confirmed and charged to your credit card we shall immediately contact you regarding your requirements for the reimbursement of money paid.
We sell and deliver products ONLY WITHIN Australia.
The information on this site is intended and applicable for Australian consumers only and is governed by Australian law.
4. AGE RESTRICTIONS
You must be at least eighteen (18) years of age to place an order with us. We do not knowingly accept orders from anyone under the age of 18.
By placing an order with us through this website, you acknowledge that you are over eighteen (18) years of age.
Should we suffer any loss or damage as a result of a transaction entered into by a person under the age of 18, we reserve the right to seek compensation for such loss or damage from the parents or guardians of the person who placed the order(s) with us.
5. INTERNET COMMUNICATIONS
When you visit our website or send e-mails to us, you are communicating with us electronically. By using the website we and you consent to receiving communications electronically. We will communicate with you by e-mail or by posting notices on this website. We and you agree that all electronic communications between us of agreements, notices, disclosures or other information satisfy any legal requirement that such communications be in writing.
This website may:
• Store one or more cookies in your browser in order to improve service for you on your subsequent visits to this website;
• Request your browser to transmit this data back to the web server; or
• Request your browser to transmit a cookie that has been stored on your browser by another site within the same internet domain.
(Note-Cookies are small pieces of data stored on the web browser on your computer. By using cookies, websites can track information about visitors' use of the site and provide customized content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want.
If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites, then you may not be able to gain access to all the content and facilities of this website.)
6. INTELLECTUAL PROPERTY RIGHTS
Material contained on this website is protected by copyright. You may use this website only for your personal non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you may not use, copy, modify, transmit, store, publish or distribute any material on this website or create any other material using material on this website, without obtaining our prior written consent.
Registered trademarks and logos must not be used or modified in any way without obtaining the prior written consent of the trade mark or logo owner.
The website, products, technology and processes contained in this website may be the subject of other intellectual property rights owned by third parties. No license is granted in respect of those intellectual property rights other than as set out in these Terms and Conditions. Your use of this website and material on it must not in any way infringe the intellectual property rights of any person.
7. YOUR ACCOUNT
To purchase from us you must establish an account on this website.
We retain absolute discretion to refuse an account to be established, to terminate accounts, to remove or edit content where the account has not been kept in accordance with these terms and conditions.
It is your responsibility to provide your exact email address, delivery address and billing address and telephone number and to keep these current. Any incorrect information provided may lead to a delay in delivery in or non-delivery of the product ordered.
You are responsible for the confidentiality of your account password. Your password and account details are stored on a secure server for ease of use in processing future orders or for warranty claims. The information stored is only used to process your orders, for statistical purposes that may improve our website and its services, and to allow us to notify you of special offers or new products via our newsletters. Please refer to our Privacy Statement on this website. No credit card details are stored by us.
8. SECURITY
When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorized access of the information you provide.
9. CONTRACT OF SALE
These terms together with your order constitute the entire contract between you and us for the supply of products. No other terms will apply except where terms may be implied by law. The contract cannot be varied unless we agree to variations in writing or by email.
10. PURCHASING PRODUCT(S)
You may place an order by clicking the "Add to Cart" button.
When you place an order with us you have made an offer to purchase the product you have chosen and when we issue a tax invoice to you we have accepted your offer. Both offer and acceptance are based on these terms and conditions and are subject to any clause allowing for the cancellation of an order before property passes to you.
We will issue provide you with an Order Number by email after we have received your offer to purchase.
We will notify you when we process your order by sending you an Order Confirmation and tax invoice via email. To prevent credit card or payment fraud your offer can only be accepted by us after it has passed our validation procedures.
We retain discretion to cancel orders if our processes identify any attempt at fraud or for any other legitimate reason.
If for any reason we cannot process or accept your order after payment is received, we will contact you by email or telephone to determine your requirements for the reimbursement of money paid.
11. PAYMENT
We only accept payment through BPAY, PayPal and Credit cards (Visa and Master).
Payment will not be processed until we have received all relevant information required for processing to be completed.
The processing of payment for Orders placed on a weekend or a Public holiday will not begin until the next working day.
PayPal
We process PayPal payments when you checkout from the product order screen.
BPAY
When you pay by BPAY, you must pay the price payable as indicated on your Order Confirmation within 7 days from the date that you receive your Order Confirmation. Please note that BPAY payments take up to 2 working days to process.
We retain absolute discretion to cancel the transaction if a BPAY payment is not received within 7 days from the date that you receive your Order Confirmation.
You must retain your tax invoice as proof of purchase.
Credit Cards
We only accept Australian credit cards only. We do not accept international credit cards.
We process Credit cards payments when you checkout from the product order screen.
Whilst we employ the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorized manner.
12. DELIVERY
You will be provided with an estimated delivery time when you checkout. The estimated delivery times are within working days Monday to Friday excluding public holidays. Normal delivery is within 3 to 14 working days depend on your deliver destination from the date of payment.
We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control.
We encourage you to visit the "My Account" section on our website to view the delivery status of your product. If your product has not arrived within the estimated delivery time, please contact us.
PASSING OF PROPERTY
Property in the product passes to you upon receipt of the product by you.
13. PICK UP ORDER
During the Product ordering process, you may select the Pick Up Order option. By selecting this option, you agree to comply with this clause
You agree that:
13.1. You will receive a written and/or electronic communication from us in relation to your Pick Up Order, including order confirmations, ready for collection and collection notifications. We may also communicate with you in relation to any delays of your Pick Up Orders.
13.2. Please ensure that you collect your Pick Up Order within 10 business days after receiving the notification stating that it is ready for collection. In case you require additional time, you can send us an email notice to request an extension for up to 5 additional business days. However, if you fail to collect your order within the initial 10 business days or the extended period, we reserve the right to cancel the items and refund the order back to the original payment method used during the order placement.
13.3. You agree to comply with the following collection requirements in relation to your Pick Up Order and such other requirements that we may notify to you when placing your Pick Up Order:
a. you must produce to our team member a valid photo identification and the collection notification (showing the pick up confirmation) when you collect the Pick Up Order; and
b. you must sign a collection confirmation when you collect the Pick Up Order.
13.4. In the event you are unable to collect your Pick Up Order, you may email PANELS WORLD (using the email address used to place your Order) to provide your written authority for a nominee to collect your Pick Up Order from PANELS WORLD (Pick Up Nominee). When collecting the Pick Up Order, the Pick Up Nominee must produce to our team member that email and comply with clause 13.3.
14. WARRANTY CLAIM and “CHANGE OF MIND”
Panels World do not provide any warranty for all products unless only there are finalize by customer services as the product is faulty or manufacturing defect.
If the product fulfill these agreed conditions, provided the claim is made within a reasonable period after the sale, you may be entitled, at your discretion, to a refund, replacement of the product or to have it repaired.
A reasonable period depends on the circumstances of each sale including but not limited to the nature, quality and price of the product.
Any Change of mind or errors you made in your order, refund or exchange are not applicable on your purchased. However, it may vary on different case-by case basis.
Any refund agreed to may be less than the purchase price depending on any use or consumption of the product which has occurred or any contribution that use by you has made to the cause of the claim.
Again, Customer Service will consider each claim on its merits on a case by case basis and, if required, will negotiate a solution that is acceptable to Panels World and you including any costs involved.
Any physical damage incurred on the faulty product due to the misuse of the product will void the guarantee and is the Customer’s responsibility.
All faulty products must be returned in pristine condition with all accessories and/or components enclosed.
Our panel warranty extends to use of the panel within the guideline of the customers normal use of the product, ensuring all edges are properly sealed at the time of installation. Unauthorised use of the panel outside of what is deemed normal may void the warranty.
We do not provide refunds, credit or exchange if you have:
• Damaged the product by using it in a way it was not meant to be used.
• You have had a defect drawn to your attention before you purchased the product, for example, when products are clearly labeled as seconds or faulty.
Manufacturers Voluntary Warranty
Limited range of the products supplied by Panels World are covered by a Manufacturers voluntary warranty. The terms and conditions of such warranties are beyond our control and it is your choice whether to use such warranties. Where possible the time of such warranty will be shown on our website.
Making a Claim
• Provide us with a copy of your tax invoice or similar proof that the item was purchased from us.
• Describe accurately the problem you have encountered and provide evidence (erg a photograph) to support your claim
• State whether you are requesting a replacement, repair, refund or credit.
Return of Product for Warranty Claim
Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that, on the facts you have provided, a claim may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us within 30 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.
We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.
Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense.
Where upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee.
Refunds or credit
Where claim is granted any refund will be for the cost of the goods only and will exclude all related costs. No refund or replacement will be given until we have received the product from you. Refunds will be issued by cheque, EFT, PayPal or a credit to your account.
Replacement
Where a replacement is agreed to after a warranty claim is granted the replacement will be delivered to you at our expense after we have received your returned product. You (customer) have to responsible for any returned shipping cost. Besides, where a non-warranty claim is granted the replacement will be delivered to you at your expense.
All faulty products must be returned in pristine condition with all accessories and/or components enclosed.
15. RESOLVING YOUR CONCERNS
If you have any concerns with, or do not understand, our Terms and Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.
Our contact details are below and we will respond to your query as soon as possible.
• Email: info@panelsworld.com.au
• Fax: (03) 90086403
• Post: Customer Service Officer: 9/39 Eucumbene Drive, Ravenhall, VIC 3023.